FREQUENTLY ASKED QUESTIONS

EQUIPMENT USE & SIZES

When should I use your training gloves? What size should I get?

Combat sports gloves vary depending on (1) your discipline (e.g. boxing, kickboxing, mixed martial marts, traditional martial arts), (2) your intended training type (e.g. bagwork, padwork, sparring, multi-purpose), (3) your body weight, and (4) your hand size.

Our Origin training gloves are built to be protective and comfortable enough for all disciplines and training types. Our focus on durability led to the development of custom foam padding that is firm but also flexible - an ideal glove for multi-purpose training.

Regarding glove sizes, closed-fingered boxing gloves are generally available in two ounce increments between 8 ounces and 22 ounces. Many equipment brands will guide you on glove weight based solely on your body weight. The reality is that you should choose your glove weight based on your type of training, your intended level of protection, and your body weight.

While it is true that 16 ounce gloves are the most common training gloves for adult men, there are many use cases for other weighted gloves, with 12 ounce gloves also being quite popular when less padding or more speed is needed. Further, while many female athletes are guided toward training with 12 ounce gloves, a desire for extra padding often necessitates something heavier. As such, we are launching our offering with the two most popular weights for training gloves, 12 ounces and 16 ounces.

Hand size is another important factor when choosing gloves. Our Origin training gloves were carefully designed with a more compact hand compartment - a glove that actually fits like one. As such, our “one-size-fits-most” model facilitates almost all athlete hand sizes (and all genders).

If you have questions on sizing and which glove is best for you, please let us know at service@tenshogear.com so we can help.

EQUIPMENT SPECS

*For more information and visuals on our boxing gloves, refer to our “About - Product” page.

What type of leather is used for your gloves?

Our training gloves are made with genuine top-grain buffalo leather. The leather is made with a nappa finish, meaning it has been sanded down to smooth out the texture.

What is the glove padding made of?

We use a customized latex foam padding for the hand compartment, and our wrist padding is made from both ethylene-vinyl acetate (EVA) foam and polyurethane (PU) foam.

What is the glove liner made of?

We use a polyester viscose blend.

Are your gloves hand-made or machine-made?

We use a mix of manual and automated processes, including hand-cutting of the leather and machine-stitching.

What are the hand wraps made of?

Our hand wraps are 50% nylon / 50% polyester.

What are the care instructions for your training equipment?

For gloves: Air out your gloves after every use, including pulling apart the hook and loop. For light cleaning, wipe the inside with a clean and dry cloth or towel and allow the gloves to air dry. After repeated use, a gentle mix of vinegar with water can be used to dab onto and wipe off the inside of your gloves. Do not use harsh chemicals.

For hand wraps: Hand wraps should minimally be taken out of gym bags and air dried after each use. For a deeper clean and after repeated use, insert a pair of your hand wraps (unrolled) into a generic garment wash bag. Machine wash cold with and without other clothes. Air dry. Do not wash with bleach, machine dry, or iron.

APPAREL SPECS

What are your shirts made of?

We use fine quality materials (supima cotton and micro modal) for both our t-shirts and tank tops.

What are the care instructions for your apparel?

Please refer to the inside of each garment for care instructions. Generally speaking, to prolong the life of your garments and to avoid near-term issues with garment shrinking, deteriorating screens, or color fading, our apparel should be washed in cold water and air dried.

WARRANTY

Is there a warranty for your gloves?

For training gloves, Tensho offers a limited warranty that covers manufacturing defects for six months after the original purchase date.

Basically, if your gloves were delivered with deficiencies in materials (ripped leather, broken foam padding, significantly ripped stitching or elastic band, peeling screens), or if significant issues are noticed and unrelated to normal training wear-and-tear, we will replace your product for free or refund you.

However, this does not cover any abuse or neglect you might have put your gloves through. Further, the warranty does not cover water or sweat damage, normal wear-and-tear, scratches, or strap damage. Please keep in mind that our gloves are made of genuine leather, and that the leather and foam padding will break in around your knuckles and soften a bit as you use. Further, you may notice mild stretching of the leather (and the branded screens) as the gloves settle around your hands after repeated use, which is normal. Note that one of the best ways to ensure the longest life of your gloves is to keep them dry and air them out after every use (see care instructions above).

Also note that there may be small variances in the thickness and weight of the genuine leather materials we use during production. The variance in weight may be up to 2.5 ounces compared to each glove’s listed weight. Glove weight variances within this range will not be eligible for a warranty claim.

Proof of purchase is required for all warranty claims and service requests, so please keep your order number or receipt.

How do I submit a warranty claim?

Please email service@tenshogear.com with your order number, a description of the issues supporting the warranty claim, as well as any supporting pictures. We take our product quality very seriously, so any additional information you can provide to help us improve our products is much appreciated.

Do you provide a limited warranty for apparel, hand wraps, and any other non-glove items?

Yes, we align our warranty period for non-glove products to our overall return policy period, which is four months. Accepted warranty requests would involve a clear and significant deterioration of fabric related to our manufacturing materials and not to normal wear-and-tear or washing.

Please follow the same instructions as our glove warranty description above in submitting your claim. Also refer to returns policy information below.

RETURNS & EXCHANGES

What is your return policy?

We offer a four-month return window for refunds of unused and unworn product in its original packaging. Please email service@tenshogear.com with your order number and a return reason. Returns will be processed as either a refund to the original payment method or as store credit.

It takes up to five business days from receipt of product for our warehouse to process your return restocking. Further, it may take 5-7 business days for the refunded amount to appear on your payment account depending on your financial institution.

Do you charge for returns?

We offer free returns for merchandise over $50 that ships within the contiguous 48 states of the U.S. See detail of relevant shipping and restocking fees below.

ITEM $50+

ITEM < $50

U.S. Contiguous 48

Free

$5

Outside Contiguous 48

10% fee

$10

How can I get an exchange?

We currently treat exchanges as two separate transactions (a return of original purchase, and a purchase of a new item). Refer to return policy to initiate a return request and return shipment, and please initiate the replacement item purchase directly on our site. If you have any questions or special requests in replacing your product, please email us at service@tenshogear.com so we can help.

SHIPPING & ORDERS

When will my order ship?

Orders submitted and successfully charged before 3pm PST are guaranteed to ship by the end of the next business day. For example, an order submitted on 2pm PST Friday would be shipped out before end of day Monday.

Orders submitted after 3pm PST are likely to ship the next business day, but not guaranteed to ship until the end of the second subsequent business day.

If a holiday falls on a Monday, weekend orders will ship by the end of day Tuesday and Monday orders by end of day Wednesday.

I need to change something on my order. How can I do that?

If you need to change or cancel your order, please immediately email us at service@tenshogear.com. Once our warehouse has processed your order, we will be unable to make any changes.

Where do you ship and what does it cost?

We currently serve the contiguous 48 states of the USA, Alaska, Hawaii, Puerto Rico, and Canada.

For the contiguous U.S., we offer free standard shipping for orders over $50, and a flat $5 shipping fee for orders under $50.

DESTINATION

SERVICE

CARRIER DETAIL

ORDER VALUE

CUSTOMER COST

AVG DELIVERY TIME

U.S. - Contiguous 48

Standard

UPS Surepost; DHL Parcel/Parcel Plus Ground; Various

$50+

COST: FREE

3-8 BUSINESS DAYS

U.S. - Contiguous 48

Standard

UPS Surepost; DHL Parcel/Parcel Plus Ground; Various

UNDER $50

COST: $5

3-8 BUSINESS DAYS

U.S. - Contiguous 48

Express

UPS 2-Day Air

ALL

COST: $15

2 BUSINESS DAYS

U.S. - Alaska, Hawaii; Puerto Rico

Standard

UPS Surepost; DHL Parcel/Parcel Plus Ground; Various

UNDER $100

COST: $8

3-10 BUSINESS DAYS

U.S. - Alaska, Hawaii; Puerto Rico

Standard

UPS Surepost; DHL Parcel/Parcel Plus Ground; Various

$100+

COST: $15

3-10 BUSINESS DAYS

Canada

Standard

DHL Globalmail Packet Plus

UNDER $100

COST: $8

3-10 BUSINESS DAYS

Canada

Standard

DHL Globalmail Parcel Direct

$100+

COST: $15

3-10 BUSINESS DAYS

Canada

Express

DHL Express

ALL

COST: $20

3 BUSINESS DAYS

Will I have to pay international taxes & duties?

For international customers, your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes varies depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages, as well as to understand any customs policies that could be unique to your country.

Tensho cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Note in rare occasions custom agents may delay delivery of some packages.

OTHER INFORMATION

Discount Exclusions

During sale periods, discounts may not be allowed for certain products, such as already marked-down products

How do I become a Tensho reseller? Do you have any authorized resellers?

Please email us at service@tenshogear.com if you are interested in becoming an authorized reseller.